Alex, he is angry with the secretary because she didn't to her job. He hires her to take care of the financial end of his work so he could be free of that concern. What you told him means she wasn't doing her job in your situation so I imagine he wondered about her performance overall and how it was affecting him financially overall also.

Insurance covers or doesn't and (in the US) the decision has to be made based on the contractual provisions of the plan, and not the dollar amount involved. We have Insurance Commissioners in each state who oversee and take complaints against insurance companies. Magic words here when you have an issue with an insurance company is that you are going to send an appeal to the Insurance Commissioner; these are tracked in detail and used as part of the rating the insurance company receives. The appeal has to be handled within specific guidelines and timelines.

I'm so glad he reassured you that all was well and will continue right along! That must have really be an unnerving time!