Thank you for the suggestion.

We made a conscious decision long ago not to use the built-in infraction system in our forum software, because it doesn't seem in keeping with a self-help support community meant to help people. We'd rather work with members who are having difficulty following the guidelines one-on-one, privately, than handing out negative points. There is no built-in infraction system within chat, so it would be impossible to implement this (without doing it manually, which would be a nightmare).

No system is perfect, and chat is particularly prone to people violating certain guidelines without always realizing or appreciating the fact. We appreciate folks would like to improve the experience, and I appreciate the suggestion.