We can't pretend to know what is going on in others lives or minds. We all have bad days, and can sometimes snap at others even if we have no malice toward them. When meanness or anger is directed at me for no discernible reason, I remind myself that there must be something awful or upsetting going on in their lives to make them behave that way.

There is a brilliant Academy Award winning movie that addresses this exact subject, it's called 'Crash'. If you haven't yet seen it please do...It will change the way you view humanity.