I got irritated and confronted someone on the street just the other day. We were waiting in line at the local theater, and the line just wasn't moving. It was only a few minutes before the movie was supposed to start, and an employee started taking a group of people to another smaller annex theater next door... There was no announcement, no explanation.
When she came back towards us, I asked loudly enough for everyone to hear, "Why did you take a group of people to that other theater!?" She answered, that ticket machine isn't working, so you can get you ticket at the other theater... I asked "Are you saying 'we can' or 'we must' (get our ticket there instead?)."

Anyway, I was irritated with the lack of communication. I felt irritable in general that day, and could sense myself getting very critical, thinking thoughts like, "this is so stupid... why aren't they moving faster?" I even thought to myself, "I bet someone is just asking asking dumb questions of the employees and holding up the line".

I felt embarrassed afterward and regretted my attitude and the way I questioned the employee. My son was with us, and I felt I was a bad example.