I've been trying to get Vraylar (my pdoc says it's an antipsychotic, but a study says it helps with depression) for weeks now. I'm very depressed and I just can't get my hands on it.

First, CVS was sending the paperwork for the pre-authorization to the wrong fax number, then it took a while for my pdocs' medical assistant to fill it out, and then, yesterday, CVS said that my insurance says I have to get the med from a special mail order pharmacy, that it's my insurance's preferred pharmacy (even though I've always gotten my meds at CVS).

So I called the mail order pharmacy (Acaria Health) and they had my name and address but not my insurance details. Gave that to them and they said they would submit the paperwork for approval (seriously??) and then send it to me by mail if it's approved.

Meanwhile, I got a call from my pdoc's assistant saying that it had been approved and could be picked up (obviously not).

Has anyone's insurance plan forced them to use a particular pharmacy, mail order or otherwise, and do you know why?

I'm done with this. On my days off, I just take lots of Seroquel to make the day end and then sleep for some 15 hours. One day melts into another, but at least I'm not awake with this deep dread of depression.

Thanks.