The problem is that people are tired, too tired to do the work sometimes, frustrated with bad results, not sure how you can motivate someone that has had such bad experiences for so long. Then there are some who just don't want to get better from being so tired, this is how it is and just accept it and that's sad.
Also people need the right diagnosis. If they are convinced they have one thing and the usual treatments don't work they are frustrated. I get that. So getting the proper diagnosis is so important. This is something people really need to be honest about with their T. If you think the diagnosis is wrong show the T where you think this is wrong, that leads back to educating yourself though. A vicious cycle, for a complex situation.