I'm sorry that you didn't receive the support you needed it when you needed it. (((hugs))) Or that that happens to anyone.

I know that with the influx of many new members daily that they don't know about the support room, and others who may are busy chatting with the newbies, or just self absorbed with their own issues. Yes, there are also those who are unable to go give such one on one support even though they are in chat.

At times in regular chat room members will notice someone in support alone, and mention it and find that no one in the regular chat is up to going... usually someone does try to go make contact though.

If you need support, always check the Who's online and see if a mod or admin are on, and PM them and ask for a chat.
If no one comes, please do try and work through some of it through posting in the forum that best fits, it isn't as immediate, but it can't hurt.

TC