I am sorry that anyone had to wait for support.
If you don't feel comfortable asking out in chat for support , it might be a good thing to pop into a room with members and then leave to support , someone may follow , that is what I try to do, That way members have the chance to see you go into support, I would freely give support to anyone that asked , as long as I am capable to do so , My box is open to PM's from anyone. I am always willing to listen
Linda
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