we always try to go to Support if someone is there alone, but none of us can be on line all the time

& like the others said, sometimes one just isn't able to do it.

You know, you can always PM any member who is on line & ask for Support in Chat ? or you can even ask ppl to make a private room to talk to you ? we have only ever had one member turn down a request for support in how ever many years it is that we have been here now, & he's gone.

also, if you are reading posts, or in chat, you have to remember to keep checking if there are ppl in a room alone.

do you know how to PM in Chat ? coz then you can go into a room full of ppl & talk to just one member & ask them for help, without having to tell the whole room. Chat is often very busy, these days, so many members now.

our PM box is always open too & we'll change ourselves back to "visible" so you can always find us