Oh yeah.........that's why I have a %#&@ list.

As a couple people mentioned, it's frustration. Frustration probably mixed with fear of losing control.

I've been married over 24 years and my husband has resided at the top of the %#&@ list several times.

Right now the "NEW" AT&T is rushing to dispose my husband at the top of the list. I have spent over 2 days emailing, chatting, and talking with 9 different "team" members in 4 different departments. I still cannot pay or view my bill online. The last email suggested I reduce my internet security level to low so I can use their site. GET REAL (yes I'm shouting) with all the crap on the internet these days, I don't think so. Guess they will just have to reduce compay profits by 41 cents each month and mail me a paper bill.

Enough said......sorry if I hijacked your thread to vent a little but I do feel better.