I just had a mostly terrible experience in the chat room with a new member. I suspect that this person joined just to be abusive in the chat room as some kind of game. It was mostly profanity and insults, with a couple "I'm sorry"s thrown in, as though he wanted me to forgive him so that he could berate me again. I held my ground politely and amicably, attempting decent conversation for forty minutes waiting for this person to leave, just to give him the message that I would not be chased away by his bad behaviour, that he came to the wrong place to pull his stunt. Is there any way to get him removed? When something like this happens in the chat, who should we inform? What can we expect will be done about it?