She would speak very softly, but directly to me and say, "Talk to me...." She would also ask if I wanted her to sit with me or hold me. She would pass me tissues and let me take the time I needed to feel the feelings and get the tears out. If I kept crying through all of this, she would murmer supportive things, like "let it go" or "let it out" or "I know how much it hurts"...all depending upon the situation. When I would look up, she would be looking at me compassionately, probably nodding a bit as if to say, "it's ok...this is a safe thing to do here."