When it comes to forgiving mistakes how would you handle this??

Last summer pdoc accepted a position at a new facility. She use to work in the same facility I do so easy to contact. I could send her email through our email system etc. The new facility is about an hour away. I followed her. Drive isn't as convenient but worth it as we work well together. She knows my issues with meds and works with me. She knows if I am not comfortable with a med I am not going to take it. So pushing me is not helpful. .She also works with me went I decide to stop my meds for a short period of time. When I can tell my mood starts slipping I go back on them. I know pdoc and t aren't happy with it but they accept it and work with it.

The issue is the new facility itself the phone system sucks. Each provider is assigned a support person. When I call with the exception of scheduling issues I can only talk to the support person. The problem is the support person is never available to answer so it goes to voicemail. I have never received a call back the same day. The call back is has never been about what I called about...and because I don't answer my phone while at work, I always get a voicemail. It is very frustrating. I have voiced that frustration. She is just as frustrated. I can't imagine getting a new pdoc but not sure this is something I can deal with.