Today, I received four large, very heavy package boxes in the mail. I had to go down to the apt. office, which is about half a block away, and bungie them to my hand truck. The whole process took nearly an hour. When I got home, I realized they are from a non-profit I just made a donation to $10. I called them and guess what???!!!! Like just about everything else, they made me leave a message! I left them four messages demanding an immediate call back!!!!! I demanded that they take the boxes back, at their shipping expense. I checked my credit card, and they charged me A HUNDRED AND SIXTY NINE DOLLARS AND FIFTY CENTS!!!!! I am livid and furious. I have not broken anything. I have not screamed. This is progress. But I can't get anything accomplished -- can't get my mind clear of my fury. I have the whole day I was going to fiddle around and do nothing. My day is ruined.