Quote:
Originally Posted by thinkmaster
I did apologize like crazy but lets also not forget, I am a painter, not a door knob repairman and I took the entire day to get together all the parts, tools, and I had to pick the brain of many associates at hardware stores to be sure the job would be done right. I even had to borrow a huge drill so while yes I was late, she lost the perspective that I was going beyond the call of duty to help and save her money. She again is a housewife that does not work or go anywhere. When I showed up to paint her house. I was ontime, did a fantastic job, etc..
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No, YOU lost perspective that this client was waiting for your arrival. You should have contacted her to let her know when you would be arriving so she could have not been waiting around for you that whole time. You make too many assumptions that her time is not valuable since you assume housewives have no life.
The more you justify yourself, the more prone I am to be in total agreement with her having gone off on you when you arrived 4 hours late.