Hi again luvyrself -- further thoughts about this suggestion you wrote: " No offense, but Amanda may be milking this to get your sympathy." Well, she and I both have major problems with anger. Hers is the situation I described, that keeps on happening over and over under different, but similar circumstances. Mine is about electronics, for the most part -- and rudeness. And incompetence. I know that the customer service people onlne and on the phone are not themselves incompetent. It's the people "at the top," the ones who set policy, routine, lack of adequate training, and are getting richer and paying their helping people less and less, who are at fault. It is they who are incompetent. Their resulting situations are that their phone systems are "rude." It's rude to people to have "systems" where help is 90%-100% non existent. Rudeness is a trigger for me, no matter what or who is its source. So when I have a problem, I call Amanda. When she has a problem, she calls me. We do not call each other a whole lot with problems. We talk about good stuff, too, and have good times. We are both trying to find meds and therapy advice that help. So far, no success with that for either of us.