That would be a nice thing, getting an actual person to speak to on the phone. Banks are the worst. They control everything and do whatever they want. Bank of America only has one teller inside the bank now - the lines go out the door. I once said something loudly in the middle of the line, and everyone in line joined in with some yelling. We told the teller to get the manager, because we've already filed complaints and this is still happening. They said there's nothing they can do because the decision came from high up and it's causing them problems too. It's all such bull ****.
Good for you helping these changes happen.