You know what I don't understand?

Why do the behavioral health group at the insurance company, and pdocs, and tdocs not hire people that are empathetic with people with mental illness? I hate it when the secretaries and claims people are super rude. I feel like crap to start with. I'm sure most of their callers do. THAT'S WHY WE ARE CALLING THEM IN THE FIRST PLACE....WE FEEL LIKE CRAP!

So sorry you are getting the run around. I try to pick a calm time and get coffee and a snack, pen, paper, and all insurance cards and paperwork before I start. I give myself plenty of time to deal with it. I breathe a lot. But I hate it.