I can't speak to the state of crisis line now days as it has been many many years since I used them. I wanted someplace I could speak out loud what was going on and deescalate the intense feeling but instead they were always calling the police on me...if I had wanted a hospital I could have called myself. Maybe I should have called sooner and not waited so long? I know that now days there's video chat and text chat and many more options, hopefully that means they've gotten better at helping folks.