I dunno how much trouble he's in. (Let's call him K) My email was meant to get his team lead to assign folks to help K because he's overloaded and needs things offloaded so he can complete a time sensitive task from me.

I got MY boss to back me up because the team lead tends to ignore me.

His team lead freaked because of my boss, asked K what's the bottle neck, then K called me thinking I was mad with him because his team lead also thought I'm mad with him.

Had to explain several times that I wanted him to offload some work so my email was instructing his team lead to assign someone to help him.

K is doing all the AV and IT setup for meetings and events in one of our company locations...which is a LOT which means important but tedious administrative stuff like updating of inventory lists gets delayed. He shouldn't be doing it all alone but he doesn't complain and just keeps apologising when it's really not his fault.