I'm very sorry to hear that this happened to you, and I completely agree with you that it sounds as if you don't feel like you have a place to talk about your concerns.

We have different chat rooms on our chat system for different types of conversations. The Coffeehouse is not the place to talk about your problems, it is specifically intended just for light-hearted, social conversations that are not necessarily mental-health related.

We have an Emotional Support room for specific discussion of mental health issues, and members wishing to have such discussions need to do so in that room. That's the way our chat has always been organized, in order to give members choices. Not everyone is in a good place to be able to talk about emotional issues, hence the Coffeehouse (and other rooms).

If members don't abide by the terms of these different rooms, then it makes chat a little less useful and safe for ALL members. It's just as if instead of having different forums for different topics, we just had one big forum and made everyone post to that single forum.

I think it can be frustrating from both sides of the issue, both members who want to talk about these things and those who can't talk about these things. By going to the chat room set aside for that specific topic of conversation, it helps keep this frustration level minimized.

I know this doesn't solve people's rudeness, but if you have a specific report about a specific incident, you can report that directly to me via PM (not here in this thread), and we can take a further look into the matter.

Thanks for your understanding,
DocJohn