See why I'm thinking this way is - I had a really awful call at work today, this man just started SCREAMING at me that I was NOT to call him "Mister Anything" but that I was to address him as "SIR" and this began immediately upon me saying my greeting "Good morning, my name is Art, may I have your first and last name please?" (our standard greeting). I sucked it up at first and apologized and asked again for his full name so I could bring up his account. To which he yelled at me some more but then stated his name. I apologized and asked him to please bear with me and allow me to address him as Mister LastName one time because I was required to. He really lit into me then and I began to cry. Even though I tried to hide it he could tell I was crying so he yelled at me for crying. Anyway, I wasn't crying because he yelled at me. I was crying because it made me think of how t must have felt last week, because she said she felt attacked, and I felt attacked by him, and yeah. So because of that I feel this need to apologize to her again. I just poured a glass of wine and opened a word doc and I'm going to poem instead.