Got it working now. Chat doesn't work on incognito mode for me (using Safari). Weird. Can that be fixed?

Also when I finally got on there I use chat in a pop-out window (much better to navigate and bigger chat screen) I can't mute the chat "pings" whenever there is a new message. In the old chat there was an option to mute it but this new one doesn't. Can you add a muting feature? I can't necessarily mute the tab because there is not a muting option :/