*Ouch* .... seems a bit harsh (Volunteer or not, that's just common decency)

... I frequently see mods respond with "we'll look into it" type response.

I understand what you mean by "in some kind of order", sure, but this is not a supermarket check out system where one is served at a time or you're waiting at the deli with your ticket number

I think most of what happens around here with admins/mods is behind the scene - the half of which we know nothing about. I think it's a bit more complex than simply looking for replies on threads and waiting to be "served" next