I agree, this chat has turned out not to be as good as it looked when testing it on their own site. Technical support has been useless for it, too. I am not happy.

We could always go back to the last set of chatrooms if that is preferred.

We have spent an enormous amount of time reviewing and vetting chat room systems. Sadly, there is very little out there that looks like it has everything we're looking for in a chatroom. I guess apps and Facebook has killed the market for such forum- or website-connected chat software.

We'll keep looking...