I had a similar problem a while back, T1 was out of town and said I could email. I sent a long email, got back a short response that felt like a brush off. I don't remember what it actually said but it was something along the lines of "thanks for sharing your thoughts with me". If he only would have picked out one thing I said and actually commented on it...

So, yeah. I think I understand what you are feeling. I do agree that working things out via email is tricky, and probably best avoided. I think your t should have responded in some way when you sent the email that you were hurt.

What I had to do with T1 was negotiate what felt like support via email, and we had to do it in person, after he returned. It seems so blindingly obvious that the kind of response you got is not support-but it sounds like your t thought she was doing the right thing.

Since it sounds like she is good in session, perhaps really clarifying what is supportive to you when she is away would be worth it.

And, it is definitely not your fault. She was not helpful-and to not respond at all was worse than not helpful in my mind.