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Originally Posted by ElectricManatee
It seems like you don't have much to lose by asking. I do think it's okay to politely push back a little. I don't think you would be making them feel bad by saying that you're upset about what happened and really don't want to be terminated. (Plus it's kind of a harsh policy, so maybe they should feel bad about how it hurts people.) Obviously this is causing you a lot of distress, and I don't think that's the purpose of the policy. I wonder if you could try to explain why you have difficulty canceling when you need to and ask whether there is a different procedure you can use going forward (email or text instead of phone, etc.)
I'm also confused about the two no-show thing. Is that ever? Like if you're in therapy for six weeks or three years, you're out after your second no-show either way? It seems like a little forgiveness or flexibility is called for here...
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During the session I kept asking lots of questions about the policy in a way to really express why it doesn't work without it sounding like I was just mad that it happened to me. I also emailed her later with more of an explanation because I hadn't been able to for that at the time. I never told her why they happened. I am really embarrassed that I get so overwhelmed or forgetful. I will talk to her about everything, but never brought that up. That was my bad, but maybe now that I have told her she will work something out with me.
Oh, and apparently the no show policy is forever. They have only counted them since this January since that is when they started the policy, but I had 5 others from before that - though that was over a 2 year period.
I also mentioned that to her. And 3 for family! They have families that come there and all see a different therapist. If a family all had appointments at the same time and forgot only one time then they would all be gone.