The idea of a family policy is ridiculous-- to punish someone who never missed an appointment because a family member missed theirs. That's unethical. I do, however, understand a policy that says after missing X sessions, over Y period of time, you will be terminated. Most therapists are over booked and have waiting lists, so I can understand them wanting to give that time to a client who would show up and use those services. That said, a two absence policy-- forever-- seems ridiculous. I could understand 2 no shows per year, per person. But the policy should be sensible; your T'e policy seems overly harsh.