I really hate that this is happening to you and your family. I hope something can be worked out.

I've had Ts in the past, with important papers or policy stuff, explain it verbally, before I sign. Not because they don't think I can understand it, but because they want to be sure that every person is aware. They explain it with everyone. A lot of places do this, too, ERs, doctors before procedures, etc. I would think if they are going to make such a big change, they would want people to understand. And not sending the warning is absurd. Yes, it may have been upsetting to get the warning, but compared to this?

Also, and this is a personal opinion and peeve of mine... Yes, Ts need to make money. That is their job. But that is what the no show fee is for. Or even a fee for not cancelling in time. They still get paid, so what is the point of terminating vulnerable people, when they pay the fee anyhow? If a person chooses to go into therapy as their profession, then they should understand that there are many reasons why some people can't always come in or pick up the phone. Anxiety, depression, fear, shame, anything. So instead, they decide to traumatize people more, by giving up on them in their weakest moments? It makes no sense to me, and if trhe business means that much to the office manager (or other couselors) then perhaps they should get out of the mental health field all together. They are only going to damage someone's psyche beyond repair at some point. So many people go to therapy for abandonment or trust issues... how would this situation feel to them? I would be completely discouraged and give up completely. It would only serve to reinforce that nobody cares.