I have mixed feelings about this. On the one hand, this policy doesn't leave any room for unusual circumstances. On the other hand, if it's a pattern--even if it's the whole family--it hinders their ability to run a business. I think my therapist said once that she will let people go after three no shows.

I think it's totally not okay for you to not have gotten a notice or warning about this. But I wonder, if you had gotten a notice and it prevented a no show, then does that mean the no shows are preventable?

There should be some way for them to rethink the policy, like maybe offering to put habitual no show people on a cancellation/waiting list to get back on the books, rather than forcing termination. It just seems that compromise on both sides makes sense (if it's a pattern, even as a family).