I think the family part is the strangest part of it. Some families are more functional than others, obviously. What if one member of the family chooses to sabotage other members of the family by racking up all the no-shows? And is a family of two treated the same as, say, a family of four or five? It's hard to see how a person who consistently attends their session can be a threat to the business simply because they are related to someone who frequently skips.

And aren't there some people who have no-shows as part of their whole progress through therapy? The rigidity of this policy doesn't really speak well of the psychological flexibility of the people instituting it - it feels pretty unhealthy to me. At least they are considering some changes. I am glad your husband was able to discuss it with his therapist.