Gee when we're working a mandatory 8 hr overtime day, I think we should be left the hell alone. I just had a manager standing behind me because I was on a 10+ minute call. The caller was mad and I had de-escalated the situation so I didn't have to call a lead. It's like jeez I've been here 5 years, I'm one of your best advocates, if I'm on a 10 minute call there's a good reason for it. Get out my face!!!

Today is actually my 5 year anniversary here... mostly I like it, but when they get all insane about handle time it makes me crazy. Especially when I'm on overtime and tired because we've been doing so much overtime due to the hurricanes!!

Rant over.