Another option might be to use active listening. On this approach you don't tell her that you agree or disagree with what she says, nor do you make suggestions. Instead, you show that you understand what she said, without judging it or her.

Let's say that she says You don't show enough empathy.

With active listening you would say something like:

You feel like I don't understand what you are going through.

You don't agree or disagree or make suggestions, you show that you understand.

When you show that you understand (without judging), you are with her. She isn't alone anymore.