it seems they work by what they believe is priority

if someone is at risk right now, they get the help

but if someone isn't, or if someone can hold on a bit longer, then they have to wait

then more and more people become high risk at 1 given time, so they get the help they need, making others wait longer

then, you get people who go to the doctors complaining of psymptoms that turn out to be nothing at all, and of course, because they are over exagerating, they get help

in terms of mental health, it seems that the people at high risk of suicide (either because they are actually going to do it, or because they are over exagerating, get priority)

so the rest of us, again, have to wait

in that time, someone who is not as high risk could become high risk, kill themselves, and well.. that would be it

happened to my friend bethany

no one took her seriously when she said she was going to commit suicide, no one would see her because everyone was preoccupied with more important cases, and she ended up doing it