I must admit that my direct supervisor's supervisor is very knowledgeable about the workings of my department and how to troubleshoot problems. But when she has to deal with her subordinates like me she doesn't seem to have a clue on how to avoid making them feel like idiots.

She has a strong personality and booming voice that can be rather intimidating at times, especially when I disagree with her. A week ago we disagreed and she kept putting me down by saying that I had told her the wrong ticket number when I remembered perfectly that the number was right. It took me all my mental strength to keep my cool and let it go.

I guess next time I'll write whatever information that I have to tell her on a piece of paper or e-mail so, hopefully, these disagreements won't happen again and I will reduce my stress level a notch.