I have had several diffrent levels of experience

let me start by saying: none of them that I used actually made me feel like yes, i'm glad I called them.

1 that was suggested to me proved to be useless. I spoke with this man for 15 minits, then he told me to just watch a cartoon and call him back if I need to (watch a cartoon?. are you serious?).
I like cartoons, but that's not really the point here.

I have had others where I have been rushed, 1 of them even hanging up before I had a chance to finish.

the most positive experience i've had with 1 is when they asked me related questions, and tried to offer solutions.

like I say, none of them really made me feel good about myself, but at least their was 1 time where the person tried to make an effert with me.