> i wonder how i could turn her towards getting help.

Unless you know for certain where it is, do not try. The greatest help for now (I think) is to listen, listen, listen. Do not try to make her do anything. Listen. And if you don't understand something, it is OK to ask a question -- if the question is really a question, if it is really meant to get information, to help you understand something.

Listen. Don't say you are listening; just do it. It may be OK to invite more talking from her if she stops; I don't know.

Listen.