I have been working for 2 months now and I had started to feel more confident in what I was doing (I'm a cashier/work at customer service and this is my first job).

Last shift it turns out one of my managers had to speak to me about being too lenient with customers who demand getting their way.

I was allowing people to manipulate me into getting what they want. I have tried saying no and that it bypasses store policy but seeing how angry they get with me makes me horribly anxious.

I do not cope well with people being angry at me AT ALL even though I know I'm just a store rep and not the one who came up with the rules, therefore I can't control it.

I'm about to go to work and I'm thinking I'll have to take Ativan because I didn't start getting anxiety at work until recently.

I wish I weren't so damn sensitive and that I could just allow people's words to slide off of me without penetrating me in what feels like the core of my being (sorry for being dramatic, but that's how greatly it affects me).

I have no idea how to build emotional armor and defend myself from people. I was always horrible at that.

PS. I can't stand that one of my managers treats me in such condescending manners. I'm not allowed to make mistakes without getting rude little remarks or gestures. (Not the same manager who had a talk with me).