Sorry to hear about the negative feedback you are getting at a place that is supposed to be supportive. I also think that a lot of what is called mental health care is more about social control than people actually getting better and recovering. There's a perverse incentive because if someone gets better and doesn't need services then business goes away... My guess is also that the burnout rate is really high. Then it becomes like an assembly line job where people lose empathy and just do a job to get a paycheck. There are good mental health care workers and I always feel blessed if I find someone who I think actually cares.