Mine usually only says my name when she greets me, but not always or explicitly.

I,think people feel heard, important, acknowledged amd such when they hear their name. A while back, I heard a cuatomer complain to someone else in the company that she felt I didnt even kniw her name. Fact ia, I do not use names when directly talking to people. I then greeted her with her name and she told me, wow, I didnt think you knew... And I explained that in my culture, that comes across as somewhat passive-aggressive if someone does it all the time. Lol.

As a t, id prob use peoples names to show I know them. Or in moments when I say sth carrying a lot of meaning. I dont mind if my t uses it in certain situations, but if she starred overusing it, id tell her how to stop.