Quote:
Originally Posted by stopdog
I think those people think they are making a client feel heard etc when using their name. However, it just isn't true.
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It may be true for some but I meant it is not universally true. It never did anything positive or negative for me. I didn't feel they were paying more attention to me or cared more when they used my name, Or important or acknowledged in anyway. I mostly felt like the woman was trying to remind herself who it was sitting there- i don't think it had anything to do with me at all