That sounds like a very honest and kind answer. She explained the contexts in which she uses the word love, and she did not say anything negative about you. She didn't say she didn't love you; she said she doesn't use that word in the context of her work. There is no rejection of you in her words. On the contrary, she validated that she cares for you and is showing her care by remaining professional and ethical with you. That is much more than your past experiences.