Hi Friday and Welcome to PC!

How frustrating trying to just get through on the phone to make an appointment, especially when that call can be hard to make in the first place. I wonder if that person has been off work all week and that's why there was no answer and no call back to you. Please keep trying to reach her and each time state that you have called before and haven't had a response. Also, would it be possible for you go to the clinic in person to make the appointment?

Keep a record of your attempts to call. If you can't get through then call the secretary back and tell her the details of your attempts to contact the intake person to make an appointment (have dates and times written down to refer to if necessary). If the secretary isn't able to help you (because she may lack the authority to do that), ask to speak to her supervisor who may have more authority to step in and help you.

Please let us know how it goes!

Meanwhile, come here and talk to us all you want. We're here for you!