OK so far I couldn't find any information on who to contact. The ladies who organize the self help groups are the ones in charge of the whole division and on top of them theres only the chairwoman and management board of the association. The e-mail-address I have is the only public contact information.
It is frustrating, but I cannot think of anything else to do right now. I'm feeling pretty hopeless, guilty and ashamed. If I do find an address and write an e-mail to complain - what kind of answer will I possibly get? The thought alone terrifies me.