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Originally Posted by Out There
That doesn't sound good for you in many aspects. The external appearance doesn't reflect the internal state so people say how they're feeling and that needs to be accepted. She sounds unprofessional and maybe no therapist is better than a bad therapist. I'm sure there's a good fit for you out there. Good luck finding them !
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Agreed--you need to find a different therapist. In a recent session, I was telling my T about how I'd had a really rough week the week before. I was like, "I realize I'm smiling when I'm talking about it, so it probably seems like it wasn't that bad." And he said, "It's actually a common thing to be smiling or laughing about painful things--it's a defense mechanism, a way of trying not to make the other person uncomfortable." So I appreciated that he got it.
But really, the answering the phone, doing paperwork, not really listening, and not seeming to understand you at all point to your needing a new T. You deserve one who is present in session with you and who understands. Hopefully you have some other options near you...