Sorry to hear it, Starry.

I know from living in London how awful landlords can be. The stories I could tell you. Unbelievable.

I had to learn how to be assertive with them. It's not easy. But there are ways of doing it (by staying as professional as possible, and keeping every ounce of emotion out of your interactions).

I know you said your mother wouldn't like it if you went up against them. But is there one, small thing you could do on your own initiative?

Nothing too ambitious. Especially if you're feeling tired.