Oh! I have had many battles with the phone-people and infact (last year) they had to compensate me for all the times I had to ring back when the phone went dead. It was all supposed to be hunky- dory now, and trying to explain what is happening to some indian lady is a nightmare and then getting cut off in the middle of the call. Not only that, but you have to press 1 for this and press 2 for that and so it goes until you get to press 9 and by that time the line goes dead again and I end up wanting to tell these people to stick something right up their you-know-what!