Jan, I do have a cell phone but if I use that to call the phone people it would be real expensive!

I have also politely asked to speak to someone else but they have said they all have the same accent but then it might be that someone else may have more of an understanding of my problems of not always being able to understand especially when I'm in a state of panic.

The thing is it took 5 months or so to sort it out last time, and now it seems it wasn't sorted out at all!

Anyway, I'm going to have to be real brave and try and sort this out again, and take lots of deep breaths before I do it.