we have all of the problems mentioned above and they keep you wating anything up to an hour & 1/2 to talk to the people we can't understand (out sourced of course)
we are also in a zone where mobile phones (cell phones?) do not get reception.

we understand your worries (((((pegasus))))), we have to wait for the line to go down completely before they'll do anything. Then when it does it takes ages to fix..... last year we had one outage that lasted 16 days & one that lasted 6 days, as well as the short ones.

We get that prob where the line drops out too, & we think it is caused by tree branches touching the lines. They won't do anything about that.

Good luck, everyone, hope all our phone lines stay up