My current T tells me I can call her cell or text, which I have never done. Nor have I taken her up on her offer of facetime when one of us is traveling. I do email her about 2x a month. She knows that a previous T abandoned me over the phone. She says she wants me to be able to reach out and know that she is still here. I'm not sure she does this with all her varied clients (neurological testing, short term EAP, short-term, and long-term). I know that she gets frustrated when her EAP clients want to stay even 1 minute over time so I doubt she lets them call her!